Privacy Policy for Emerald Voyage
Emerald Voyage ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you visit our site, use our services, or contact us.
1. Information We Collect
We collect various types of information in connection with the services we provide, which include bespoke travel itineraries, guided cultural tours, adventure holidays, resort packages, visa assistance, travel insurance, corporate travel management, MICE (Meetings, Incentives, Conferences, Exhibitions) services, luxury travel experiences, and independent travel planning.
- Information You Provide Directly: This includes personal data you provide when you make an inquiry, book a trip, create an account, or communicate with us. This may include your name, address, email address, phone number, date of birth, passport details, payment information (though full payment card details are not stored by us), dietary requirements, health information relevant to travel (e.g., allergies, mobility issues), and preferences for your travel arrangements.
- Information from Third Parties: We may receive information about you from third parties, such as travel partners, airlines, hotels, or other service providers, when they share information with us in connection with your bookings or services.
- Information Collected Automatically: When you visit our online platform, we may automatically collect certain information about your device and your browsing activity. This includes IP addresses, browser type, operating system, referring URLs, pages viewed, and the dates and times of visits. This information helps us to understand how our site is used and to improve your experience.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to provide and improve our tourism services.
- To Provide Services: To process your bookings, arrange travel components (flights, accommodation, transfers, activities), provide visa assistance, manage travel insurance, and deliver personalized itineraries and experiences.
- Communication: To communicate with you about your bookings, respond to your inquiries, send you important service updates, and provide customer support.
- Personalization: To tailor our services and content to your preferences, based on your previous bookings and expressed interests.
- Marketing: With your consent, to send you marketing and promotional communications about our services, special offers, and new destinations that may be of interest to you. You can opt-out of these communications at any time.
- Internal Operations: For internal record keeping, accounting, billing, and general business administration.
- Improvement of Services: To analyze how our services are used, identify trends, improve our offerings, and develop new features.
- Legal Compliance and Security: To comply with legal obligations, resolve disputes, prevent fraudulent activities, and ensure the security of our online platform and data.
3. How We Share Your Information
We only share your information with third parties when necessary to provide our services or when legally required.
- Travel Service Providers: We share your necessary personal data with third-party service providers such as airlines, hotels, ground transportation companies, tour operators, and visa processing agencies, to fulfill your travel arrangements.
- Business Partners: In some cases, we may share information with trusted business partners to provide certain services or promotions that might enhance your travel experience.
- Service Providers: We employ third-party companies and individuals to facilitate our services (e.g., payment processing, IT support, analytics providers). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset.
4. International Data Transfers
As an international travel company, it is often necessary to transfer your personal data to countries outside of the European Economic Area (EEA) to fulfill your travel bookings (e.g., to hotels or airlines in your destination country). We ensure that any such transfers comply with applicable data protection laws, and that appropriate safeguards such as standard contractual clauses or similar mechanisms are in place where required by the GDPR.
5. Data Security
We are committed to ensuring that your information is secure. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The precise retention period will depend on the nature of the data and the purpose for which it is processed.
7. Your Data Protection Rights
Under data protection law, you have several important rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to Be Forgotten): You have the right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Emerald Voyage
4502 Abbey Court, Merrion Road, Suite 3
Dublin, County Dublin, D04 P920
Ireland